Nortel Support

Nortel Support

FAQs

Using your Voice Mail Box

“Message for you” in your display will not go away

  • If “Message for you” in your display will not go away (usually after listening to your voice mail messages), press Feature #65
  • After doing so, it will tell you which station (telephone) left a message
  • Pressing the Rls button will finally clear the message and return the time indicator to your display

Accessing your mailbox while away from the office

  • When you are away from the office, you can access Norstar Voice Mail using the dial pad of any tone dial telephone
  • To access your Personal Mailbox, press * * while your personal greeting plays
  • Enter your Personal Mailbox number and password combination and follow the voice prompts
    Note: After listening to your messages, the messages you do not delete are automatically saved

Initializing and opening your mailbox

  • Feature 981 or press “Open Mailbox” button
  • Press 0000 (the default password)
  • OK or #
  • Enter your new password xxxxxx(from 4 to 8 digits long that does not start with 0)
  • OK or #
  • Accept new password xxxxxx
  • OK or #
  • At the tone: record your name in the Company Directory and your mailbox number.
  • OK or # to end your recording
  • Press OK or # to accept the recording.

To record your greeting

  • Feature 981 or press “Open Mailbox” button
  • Password + OK or #
  • Press Admin or 8
  • Greet or 2
  • Rec or 1 or Select or 2
  • Prime or 1 or Alt or 2
  • To record your greeting at the tone Yes or 1
  • Record your greeting
  • OK or # to end your recording
  • Play or 1
  • Retry or 2
  • Press OK or # to accept the greeting

Listening to your mailbox messages

  • Feature 981 or press “Open Mailbox” button
  • Password + OK or #
  • Play or 2 (new message)
  • Saved or 6 (saved messages)
  • 1 or < (1 time) Backup 9 sec.
  • 11 or << (2 times) Replay
  • 2 or Pause
  • 3 or > (1 time) Forward 9 sec.
  • 33 or >> (2 times) End of message
  • 4 Previous message
  • 5 or Copy (send a copy of the message)
  • 6 Next message
  • 7 Envelope (date and time of the message)
  • 77 Save a message
  • 8 or Erase (delete message currently played)
  • 9 or Reply (to a message)
  • * Volume control (adjusts the volume)
  • ** Return to main menu

Leave a message

  • Feature 980 or press “Leave Msg” button
  • Enter the mailbox number or group list OK or #
  • Or press Dir or # to use the Company Directory
  • At the tone: record your message
  • OK or # (to end your message)
  • 1 or Play
  • 2 or Retry
  • Send or # to send to the message
  • 3 for Delivery options
  • Certified or 1
  • Urgent or 2
  • Private or 3
  • Time or 4 (Voice mail only not the flash)

Changing your password

  • Feature 981 or press “Open Mailbox” button
  • Enter your password and press OK or #
  • Press Admin or 8
  • Press Pswd or 4
  • Enter your new password
  • OK or #
  • Accept Yes or #

Changing your name in the Company Directory

  • Feature 981
  • Enter your password
  • OK or #
  • Press Admin or 8
  • Press 1
  • At the tone, record your name and mailbox number
  • OK or #
  • Accept OK or #

Transfer (to transfer calls to a mailbox)

  • DO NOT PRESS HOLD
  • Feature 986
  • Enter the mailbox number (using the dial pad only)
    NOTE: Press DIR or # to use the Company Directory

Call forward to Norstar Voice mail

  • Feature 984 (to forward incoming calls to your mailbox)
  • To cancel, press Feature 984, CANCEL or F#4
  • For Flash press Feature 985 (note the flash dn)
  • Press Feature 4 and enter the flash dn
  • To cancel press Feature # 4 (or cancel)

Administrator Controls

Entering Administration

For the CICS and MICS 0x32 KSU control unit

  • Time change access code: Feature * * 8 4 6 3 which is T I M E. Password is 2 3 6 4 6 which is A D M I N. To get out of programming, just press the release button (RLS). Programming is easier using the M7310 set. Use the dial pad to change to the appropriate date or time when required to do so.
  • Press CHANGE if you need to change the Hour, or NEXT to continue. Press CHANGE if you need to change the Minutes, or NEXT to continue. Press CHANGE if you need to change the Year, or NEXT to continue. Press CHANGE if you need to change the Month, or NEXT to continue. Press CHANGE if you need to change the Day, or NEXT to continue. Then press release (RLS) or lift and return the handset when your done.
  • Daylight Savings Time: Only the hour needs to be changed for daylight savings time. Just press (NEXT) until you come to the (Hour). Then change it. Press release (RLS) or lift and return the handset when your are done.

For the 308,616 and 824 KSU control units

  • Administration access code: Feature * * 2 3 6 4 6 which also is Feature * * A D M I N. If asked for a password enter the same 2 3 6 4 6. To get out of programming, just press the release button (RLS). Programming is easier using the M7310 set. Use the dial pad to change to the appropriate date or time when required to do so.
  • When you have entered into the programming mode, just press the (NEXT) button until you see “Time & Date”. Then press (SHOW), then (CHANGE). If you pass it, just press (BACK). Press (NEXT) or (CHANGE) as required to change the time and date.

    Example: To change the Time & Date Press (NEXT) until you see Time & Date, then (SHOW). Press (CHANGE) if you need to change the Hour, or (NEXT) to continue. Press CHANGE if you need to change the Minutes, or (NEXT) to continue. Press (CHANGE) if you need to change the Year, or (NEXT) to continue. Press (CHANGE) if you need to change the Month, or (NEXT) to continue. Press (CHANGE) if you need to change the Day, or (NEXT) to continue. Then press release (RLS) or lift and return the handset when your done.

  • Daylight Savings Time: Only the hour needs to be changed for daylight savings time. Just press (NEXT) until you come to the (Hour). Then change it. Press release (RLS) or lift and return the handset when your are done.

Resetting Voicemail Administrator Password

  • Press “Feature” 9 8 5
  • Press 9
  • Display will prompt you to enter password:
  • Enter the password 73738767793
  • Press OK
  • Display will read:

    RESET PASSWORD:
    YES NO Choose YES

  • The administrator password has been reset to the default as follows:
    If you have two digit intercom numbers the default password is 120000
    If you have three digit intercom numbers, the default password is 1020000
    If you have four digit intercom numbers, the default password is 10020000

NORTEL SUPPORT RESOURCES

References:

Using your Norstar Mailbox
Norstar Compatibility Matrix
Norstar Feature Codes
Norstar Feature Card
Overlay Programming Guide
Norstar Feature List Explained

User Manuals:

M7208
M7310
M7324
T7208
T7316

Downloads:

Desktop Assistant

Download the Nortel Desktop Assistant to create and print your own custom labels for Nortel T-Series Phones.

T7316/T7316e Overlay

Download the Printable Overlay for T7316 and T7317e’s

M7310/M7324 Overlay

Download the Printable Overlay for M7310 and M7324’s

Call today for your free consultation

604-454-9977

1-877-313-DATA (3282)