Service Agreements

Datacom Solution Service Agreements

Everyone needs a helping hand every once and a while.  We are here to keep you on track with your telephone systems and communication networks.  Technology is constantly changing, with a Datacom Solutions Ltd service plan you will always be up to date and protected.

 

Why have a service contract on your business telephone system?

Budget and Savings: A service agreement helps a company budget for its telephone operating costs. If a major system failure occurs, the monthly service agreement would cover such an occurrence instead of a costly unplanned system failure.

Peace of Mind: Knowing that your business telephone system is covered can give assurance that if anything does happen to your system, it is covered and it will be back up and running smooth without costly repairs.

Faster Response Time: As a service agreement holder, you receive 4 hr priority response time for service. If another call was received by a non agreement holding customer the maintenance customer would receive priority handling.

Telephone Support: Call us and we will give you over the phone support. Non maintenance customers are billed $35.00 for every 15 minutes.

 

Business telephone system Service Agreements:

Your telephone system is the lifeblood of your business, Datacom Solutions Ltd understands the importance of uninterrupted communications. We offer service agreements that will provide you with the highest level of customer satisfaction, quick response time & peace of mind.

• We are an authorized distributer of Avaya IP Office, Legacy Nortel & Norstar as well as NEC telephone systems.  We are on call 24 hours a day, 7 days a week, 365 days a year for your added security. Your service agreement covers you fully on all parts and labor, and gives you an annual software upgrade.

• Customers with service agreements take priority over a non maintenance customer.

• Your Datacom Solutions Ltd agreement includes an annual on site technician visit to assess your systems.

• The bottom line to you is reduced administration, unsurpassed commitment to your communication needs and a greater level of service that can’t be matched.

• Need help programming a telephone? Part of your agreement covers an certain amount of monthly remote or telephone support. Non maintenance customers are billed $35.00 per 15 minutes of remote support.